What do people have to say about us

Transitioning an operational team to a more strategic focus while retaining its traditional strength and capability

We called in Wendy Hanrahan from The Lens Group to assist us with a strategic plan to support our HR team to continue delivering operational excellence – at the same time as moving into a more strategic, partnership role for the business as a whole.

It was really about defining how the team should be structured and function in terms of expanding our capability: looking at what needed to be done; and then how and who should take on what roles to transition us from where we were without losing our high level operational expertise along the way.

The service we received from Wendy exceeded our expectations.

She came up with a highly effective and workable strategy that clearly aligned the team’s objectives with our overall business objectives, and provided consultancy around the right resourcing and framework to deliver on it – so we were given the practical insights that helped us achieve our goals in practice, as well as the theoretical components.

In terms of the process itself, Wendy was invaluable. Having an external, trusted sounding board was extremely beneficial in exploring ideas and executing them, and in her consultancy role she was objective, fearless and frank. Having an understanding, highly confidential and safe resource available also helped in my own personal learning.

This high level of expertise was delivered in an approachable, understanding and inclusive manner that is all too rare in consulting firms.

If you want to get some real outcomes from intelligent professionals who are also very real and have a bit of fun along the way, then The Lens Group is it. I would definitely use them again and happily recommend them to others.”

Susan Tonks, General Manager, Human Resources – Kmart

Thank you for a very inspirational session and for sharing your insights during the MBA course, many of us won’t forget that session for a long time!”

Tania Sharp, Customer Service Analyst – GE Digital Energy

Wendy provides a service which I can best describe as robust in quality.

Through her coaching and facilitation work, she has been instrumental in helping me to establish myself in my new role as Manager Enterprise Leadership.

Wendy brings to the table a unique blend of extensive business experience and a deep understanding of group dynamics. She is genuine, pragmatic and tremendously insightful, but what sets her apart is the depth and wisdom she brings to her analysis of complex situations.

It’s these skills and her capacity to guide me to consider an issue from multiple perspectives, which I have found most valuable. It has enabled me to form solutions and perspectives that are systemic and have the potential to be sustainable over the long term.

I have no hesitation in recommending Wendy, and consider her services and contributions as invaluable.”

Feyona Lau, Manager Enterprise Leadership, Human Resources – Australia Post

Congratulations on a great job over the two days of workshop. I thought your facilitation was outstanding. As a facilitator myself I know how vital the role is in tapping the potential of people and situations. You are my kind of facilitator – participant focused and sensitive to group dynamics amongst other things, like super planning and preparation. Thanks”

Tesha Piccinin, Leadership Development Designer , Human Resources – Australia Post